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http://www.fragrancenet.com Complaint - I smell a rat - the full story!
http://www.fragrancenet.com Complaint

http://www.fragrancenet.com Complaint

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I smell a rat - the full story!


I would be very wary of this company as I suspect all is not as it seems. I ordered some bath salts for my wife's birthday from this company. This particular bath salt was discontinued so I was excited to find someone who still had it in stock.

I gave them a billing address for my credit card and a delivery address for the bath salts. They delivered the bath salts to the billing address, not the delivery address.

This is unprofessional, but I accept mistakes can happen.

I rang them and asked if I would be compensated for this mix up. I was told no. The rude woman said I could either have a refund, or wait approximately 3 weeks for them to be resent, as they were out of stock. I asked what happened to my returned stock and was told it had to be processed through the warehouse which would take 14-21 days. I then asked to speak to a manager and was told there was no manager there and there was no way I could get the contact details for a manager and besides they would only tell me the same thing. (WTF???). I then rang again, spoke to another rude operator and was told my returned items had been sent to someone else and I could have a refund or wait.

I said I wanted to wait for the order as my wife really loves these bath salts. 12 days pass and I get an email saying they are refunding my money as they can't supply the product. I call and ask what happened to the bath salts that were allegedly sent and this time I was told they got broken in transit in the return from the wrong address - 3 calls, 3 stories!

The refund took 2 weeks to hit my account and only appeared after I emailed and threatened legal action. I then had to email again and threaten legal action as the original refund did not include postage. A couple of days later that too was refunded.

I know what I think is going on with this company, however I will let you make your own decision based on the facts I have presented here.


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Comments


rohit2900 says: (7 years ago)
 0
Guys I was just abt to place a order of around 200$+
but just thought of check the website authenticity and now I think I need to give it a thought.. cos I've made several online purchases from amazon and they are really too good... Even their customer service the product quality and the returns.... And for the delicate items like perfumes.. returs and customer services is as important as the delivery and quality of the product.

Thanks guys...
Rohit



rohit2900 says: (7 years ago)
 0
Guys I was just abt to place a order of around 200$+
but just thought of check the website authenticity and now I think I need to give it a thought.. cos I've made several online purchases from amazon and they are really too good... Even their customer service the product quality and the returns.... And for the delicate items like perfumes.. returs and customer services is as important as the delivery and quality of the product.

Thanks guys...
Rohit




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